Quality Assurance

This is a term that is banded about by a lot of businesses, but what does it really mean?

At Panelhaus smash repairs it means a lot! Our reputation has been built up over the years by being consistently  excellent in our service standards. From coming to you to do the initial quote to delivering the car back to you at your home or business should you prefer this is just one of the ways we ensure that choosing us is a great choice.

We record all our measurements whenever possible using the state of the art  tools at our disposal. This ensures both you and the Insurance Company know without doubt the job has been completed to specification – There is no compromise ever!

We have spent a lot of money installing and then training our staff on the high end spray booths and colour matching software we use. Why?  Because having the best equipment and training available allows us to maintain our consistency as a company who always does the right thing. That is also why so many Insurance Companies selected Panelhaus as a  preferred repairer.

We are also known for our timely communications with our clients and Insurance Companies to ensure everyone knows where the job is. Even if it bad news we make sure those that need to know are kept informed. We hate surprises just as much as you do that’s why we work so hard to get it right first time!

And last but not least, our after care service is designed for your benefit. If your not happy with any of the work we have done just let us know and we will take ownership of the problem until is is resolved!

Why We Do It Better

We as a company have a simple set of directives we all believe in and work by. They are:

• Be consistent in what we do.
• Be committed to do it right – no matter how awkward or difficult it might be.
• Have the courage to question what your doing and the courage to do something about it if we feel it is wrong.

Three little words Consistency, commitment and courage that Panalhaus management and staff work by every day. We take a lot of pride in our staff and that is why we give them the best tools and materials to do the work needed for a high quality repair. It is also why we spend so much on training to keep skill sets updated with the latest equipment, methods and procedures.

We do all the paperwork for you to keep the repair cycle as smooth as it can be. We even negotiate on your behalf with the Insurance Companies to ensure the repair meets your expectations.

All our work is double checked by experienced mechanics and technicians. We really do try to get it right the first time every time.

We have such good processes in place, the work flow through the repair shop is smooth and faster than most facilities. This means we can have your car back to you sooner so you are disadvantaged as little as possible.

We even have a “Fast Track” program where for smaller jobs you can drive the car into the facility in the morning and it will be ready for you to drive home in three days or less! Why not ask for details when you chat with our team.